TERMS OF SERVICE

These Terms of Service (the “Terms” or “Agreement”) constitute a legally binding agreement between Crystal Clean Car Wash (“the Company,” “we,” “us,” or “our”) and any individual, entity, or vehicle owner (“Customer,” “you,” or “your”) who accesses or uses any service, facility, or offering provided by Crystal Clean Car Wash at its location in Lancaster, Pennsylvania, or through any associated online platform.

By using or accessing our services in any manner — including entering our facility, initiating a wash cycle, enrolling in a membership plan, or making a payment — you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety. If you do not agree to these Terms, you must not use our services.

1. Services Offered

1.1  Scope of Services. Crystal Clean Car Wash provides a range of professional automotive cleaning services at its Lancaster, PA facility, which may include, but are not limited to:

• Exterior car wash (express, standard, and premium wash packages)
• Interior cleaning and vacuuming services
• Full-service detailing (including hand washing, waxing, polishing, and upholstery treatment)
• Membership and subscription-based unlimited wash plans
• Self-service wash bay options (where available)
• Additional add-on services such as tire shine, air freshener application, and spot-free rinse

1.2  Service Availability. All services are subject to availability at the time of request. Crystal Clean Car Wash reserves the right to modify, suspend, or discontinue any service offering at any time, without prior notice to the Customer.

1.3  Weather and Operational Conditions. Certain services, including exterior wash services and detailing, may be temporarily suspended or modified due to inclement weather conditions, including but not limited to freezing temperatures, severe storms, heavy snow, or high winds. Additionally, services may be temporarily unavailable due to scheduled or unscheduled equipment maintenance, inspections, or repairs. The Company shall not be liable to any Customer for delays, interruptions, or cancellations arising from such conditions.

1.4  Service Descriptions. All service descriptions, package listings, and pricing displayed on-site or through any Company-affiliated platform are for general informational purposes and are subject to change. The description of a service does not constitute a warranty or guarantee of any particular result or outcome.

2. Payment Terms

2.1  Accepted Payment Methods. Crystal Clean Car Wash accepts the following forms of payment:

• United States currency (cash)
• Major credit cards (Visa, Mastercard, American Express, Discover)
• Debit cards with a Visa or Mastercard logo
• Contactless and mobile payment methods (including NFC-enabled devices and digital wallets, where applicable)

The Company reserves the right to modify accepted payment methods at any time by posting updated information at the point of sale or on any Company platform.

2.2  Pricing. All prices for services are as posted at the facility or listed on the Company’s website or applicable platform at the time of purchase. Crystal Clean Car Wash reserves the right to change pricing at any time without prior notice. Price changes will take effect at the time of posting and will apply to future purchases only.

2.3  No Refunds on Completed Services. All sales are final. Crystal Clean Car Wash does not issue refunds for services that have been rendered or initiated. In the event of a service failure attributable solely to Company equipment, a complimentary re-wash or a credit toward a future service may be offered at the sole discretion of the Company’s management.

2.4  Membership and Subscription Billing. Customers enrolled in a membership or subscription wash plan acknowledge and agree to the following billing terms:

(a) Plans are billed on a recurring monthly basis to the payment method on file;
(b) Billing occurs automatically on the Customer’s designated billing date each calendar month;
(c) The Company will make reasonable efforts to notify Customers of price adjustments to membership plans no less than fourteen (14) days prior to a billing cycle change;
(d) Failed payments may result in suspension or termination of the membership plan.

2.5  Cancellation of Membership Plans. Customers who wish to cancel a recurring membership or subscription plan must provide written or in-person notice at least thirty (30) calendar days prior to the next scheduled billing date. Cancellation requests submitted less than thirty (30) days before the next billing cycle may result in one final charge. Membership fees already collected are non-refundable.

3. Vehicle Responsibility & Liability

3.1  Pre-Existing Damage Disclosure. Customers are required to inspect their vehicle and disclose to a Company representative any pre-existing damage, defects, or known vulnerabilities prior to initiating any service. Pre-existing conditions include, but are not limited to: scratches, dents, chipped or cracked paint, broken or loose parts, damaged trim, compromised seals or weather stripping, and any body damage of any kind.

3.2  Limitation on Liability for Pre-Existing Conditions. Crystal Clean Car Wash assumes no responsibility or liability for any damage to vehicles that:

• Exhibit pre-existing damage at the time of service;
• Have loose, damaged, broken, or improperly secured parts, including but not limited to spoilers, antennas (retractable or fixed), mirrors, running boards, trailer hitches, mud flaps, or after-market accessories;
• Exceed the stated dimensional or weight limits of the Company’s equipment;
• Are classified as oversized, modified, or otherwise incompatible with automated wash equipment;
• Have convertible tops, soft tops, or canvas roofs that are improperly secured or in a degraded condition.

3.3  Personal Items and Valuables. Customers are solely responsible for removing all personal items, loose accessories, valuables, electronic devices, and fragile objects from their vehicle prior to service. Crystal Clean Car Wash is not responsible for loss, theft, or damage to any personal property left inside or on a vehicle during the service process.

3.4  Maximum Liability. In the event that Crystal Clean Car Wash is found liable for damage directly caused by the Company’s equipment or personnel, the Company’s maximum liability shall be limited to the actual documented cost of the specific service rendered to the Customer on the date of the incident. This limitation applies regardless of the nature of the claim or the theory of recovery.

3.5  Damage Claims. Any damage claim must be reported to a Company representative on-site before the Customer leaves the premises. Damage claims reported after the Customer’s departure from the facility will not be considered by the Company, as the Company has no means of verifying whether the damage occurred during the service or thereafter.

4. Membership & Subscription Plans

4.1  Enrollment. Customers may enroll in a Crystal Clean Car Wash membership plan in person at the facility or through any designated Company enrollment platform. Enrollment constitutes agreement to these Terms and to the specific terms disclosed at the time of plan selection.

4.2  Auto-Renewal. All membership and subscription plans are set to auto-renew on a monthly basis unless the Customer provides timely cancellation notice in accordance with Section 2.5 of these Terms. By enrolling, the Customer expressly authorizes Crystal Clean Car Wash to charge the payment method on file for each recurring billing cycle until cancellation is confirmed.

4.3  Non-Transferable. Membership plans are personal to the enrolling Customer and are non-transferable. Plan benefits may not be shared with, assigned to, or used by any other individual, vehicle, or entity without the express written consent of the Company.

4.4  Wash Frequency. Membership plans are limited to one (1) wash per enrolled vehicle per calendar day. Multiple wash cycles on the same vehicle within the same day are not permitted under any membership plan.

4.5  License Plate Verification. Membership benefits are tied to the license plate number of the enrolled vehicle and verified by the Company’s automated license plate recognition system. Customers are responsible for ensuring that their enrolled license plate information remains current and accurate. Attempting to use a membership for a vehicle other than the enrolled vehicle constitutes a violation of these Terms and may result in immediate plan termination without refund.

4.6  Suspension and Termination. The Company reserves the right to suspend or terminate a membership plan immediately, without refund, upon evidence of misuse, fraudulent activity, or any violation of these Terms.

5. Customer Conduct

5.1  Compliance with Instructions. All Customers must follow the instructions of Crystal Clean Car Wash staff members and any posted signs, notices, or directional markings at all times while on the Company’s property. Failure to follow staff direction or posted guidelines may result in the suspension of service without refund and removal from the premises.

5.2  Right to Refuse Service. Crystal Clean Car Wash expressly reserves the right to refuse service to any Customer or vehicle at any time, for any reason consistent with applicable law, including but not limited to:

• Safety concerns related to the condition of the vehicle;
• Vehicles that exceed equipment capacity or dimensional limits;
• Disruptive, threatening, or abusive behavior toward staff or other Customers;
• Suspected fraud or misuse of a membership plan;
• Violation of any provision of these Terms.

5.3  Property Conduct. Customers are expected to conduct themselves in a lawful and respectful manner while on Company property. Any conduct that endangers the safety of staff, other Customers, or the facility itself is strictly prohibited.

6. Environmental & Safety Compliance

6.1  Regulatory Compliance. Crystal Clean Car Wash operates in full compliance with all applicable Commonwealth of Pennsylvania state regulations and federal environmental laws governing water usage, wastewater discharge, and the handling, storage, and disposal of cleaning chemicals and other substances used in the course of vehicle washing and detailing operations.

6.2  Prohibition on Hazardous Materials. Customers may not bring onto Company property any hazardous materials, flammable substances, explosive devices, toxic chemicals, or any substance that poses a risk to the safety of persons or the integrity of the facility or equipment. Violation of this provision may result in immediate removal from the premises and referral to appropriate law enforcement authorities.

6.3  Water Conservation. Crystal Clean Car Wash is committed to responsible water use and employs water reclamation and recycling systems where applicable. Customers acknowledge and support the Company’s environmental stewardship efforts.

7. Intellectual Property

7.1  Ownership. All intellectual property associated with Crystal Clean Car Wash, including but not limited to the Company’s name, trade name, logos, service marks, trademarks, website content, promotional materials, photographs, graphics, and any other proprietary materials (collectively, “IP”), are the sole and exclusive property of Crystal Clean Car Wash.

7.2  Restrictions on Use. Customers and third parties may not reproduce, copy, distribute, modify, transmit, display, publish, sell, license, or create derivative works based on any IP owned by Crystal Clean Car Wash without the express prior written consent of the Company. Unauthorized use of any Company IP may result in civil and/or criminal liability under applicable federal and state law.

8. Limitation of Liability

8.1  General Limitation. To the fullest extent permitted by the laws of the Commonwealth of Pennsylvania, the total aggregate liability of Crystal Clean Car Wash to any Customer, for any claim arising out of or related to these Terms or any services provided hereunder, shall not exceed the total amount actually paid by the Customer to Crystal Clean Car Wash for the specific service that is the subject of the claim.

8.2  Exclusion of Consequential Damages. In no event shall Crystal Clean Car Wash, its owners, officers, employees, agents, contractors, or affiliates be liable to any Customer or third party for any indirect, incidental, consequential, special, exemplary, or punitive damages of any kind, including but not limited to:

• Loss of use of a vehicle;
• Loss of business income or profits;
• Costs of substitute transportation;
• Loss or damage to personal property left in the vehicle;
• Emotional distress or inconvenience.

This exclusion applies regardless of whether such damages are based on contract, tort, negligence, strict liability, or any other legal theory, and regardless of whether the Company has been advised of the possibility of such damages.

8.3  Indemnification. The Customer agrees to indemnify, defend, and hold harmless Crystal Clean Car Wash and its owners, employees, agents, and representatives from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) the Customer’s use of the Company’s services or facilities; (b) the Customer’s breach of these Terms; or (c) any misrepresentation made by the Customer regarding the condition of their vehicle.

9. Dispute Resolution

9.1  Governing Law. These Terms and any dispute, claim, or controversy arising out of or related to these Terms or the use of Crystal Clean Car Wash services shall be governed by and construed in accordance with the laws of the Commonwealth of Pennsylvania, without regard to its conflict of law provisions.

9.2  Informal Resolution. Prior to initiating any formal legal proceeding, the parties agree to attempt in good faith to resolve any dispute through direct communication and negotiation. The Customer must provide written notice to Crystal Clean Car Wash describing the nature of the dispute and the relief sought, and the parties shall have thirty (30) days from the date of such notice to attempt an informal resolution.

9.3  Binding Arbitration. If the parties are unable to resolve a dispute informally within the period described in Section 9.2, the dispute shall be submitted to and resolved by binding arbitration administered in Lancaster County, Pennsylvania, in accordance with the applicable rules of a mutually agreed-upon arbitration body. The arbitrator’s decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

9.4  Waiver of Class Action. The Customer agrees that any arbitration or legal proceeding shall be conducted solely on an individual basis. The Customer waives any right to participate in a class action lawsuit or class-wide arbitration against Crystal Clean Car Wash.

9.5  Venue. For any matters not subject to arbitration, the Customer consents to the exclusive jurisdiction and venue of the state and federal courts located in Lancaster County, Pennsylvania.

10. Changes to Terms

10.1  Right to Modify. Crystal Clean Car Wash reserves the right to update, revise, supplement, or otherwise modify these Terms at any time at its sole discretion. Such changes may reflect updates in applicable law, business practices, service offerings, or operational procedures.

10.2  Notice of Changes. Notice of material changes to these Terms will be provided by one or more of the following methods:

• Posting updated Terms on the Company’s premises in a location accessible to Customers;
• Posting updated Terms on the Company’s official website or digital platform;
• Direct notification to enrolled membership plan holders via the contact information on file.

10.3  Continued Use as Acceptance. Your continued use of Crystal Clean Car Wash services following the posting or notice of any changes to these Terms constitutes your acceptance of those changes. If you do not agree to any revised Terms, you must discontinue use of the Company’s services.

11. Contact Information

For questions, concerns, complaints, or requests related to these Terms of Service, membership plans, or any Crystal Clean Car Wash service, please contact us using the information below:

Business Name:  Crystal Clean Car Wash
Location:  Lancaster, Pennsylvania, United States
Email:  robh@crystalcleancar.com
Hours of Operation:  As posted on-site and on the Company’s official platform

Customers with accessibility needs or requiring assistance in understanding any provision of these Terms are encouraged to contact the Company directly. We are committed to ensuring our services and policies are accessible to all.

Acknowledgment

By using the services of Crystal Clean Car Wash, the Customer acknowledges that they have read, understood, and agree to be bound by these Terms of Service as of the Effective Date noted herein.

Crystal Clean Car Wash — Terms of Service — Effective August 27, 2026
Lancaster, Pennsylvania, United States  |   robh@crystalcleancar.com